Amazon Web Services has had its CCaaS (contact center as a service) offering, Amazon Connect, in general availability for a few years, but it doesn't get a lot of visibility. Contact ...
As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...
Online retail giant Amazon is under political heat after three US Senators raised alarm over used vehicles sold on Amazon ...
Forbes contributors publish independent expert analyses and insights. I write about disruptive companies, technologies and usage models. AWS announced three new capabilities for Amazon Connect, its ...
Morning Overview on MSN
Amazon revealed new AI agent tools, here’s what’s coming
Amazon is turning its sprawling cloud, retail, and logistics empire into a test bed for a new generation of AI agents that do ...
While speaking with a good friend Steve recently, he shared how frustrating it is to reach a human being for help with your needs at giant retailer Amazon. Sometimes it's just a question about an ...
Watchdog Dave Lieber called Google, Facebook, Instagram, YouTube, Amazon and other powerful high-tech companies to see if they offer live customer support. Getty Images This all started when Richard ...
Amazon is reportedly nudging customer service employees to work from home as it looks to close some of its US-based offices as part of a cost-cutting effort. The e-commerce giant plans to shut down ...
If you frequently shop on Amazon or use their various services, you may find yourself in a situation where you need assistance but it’s not entirely clear how to reach out to their customer service ...
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