Yahoo Finance

Enacomm Partners With Call Analytics to Roll Out ViA(R) 3.1.0, Premier Solution for Customer Call Monitoring, Alerting and Reporting

TULSA, OK--(Marketwired - Jul 23, 2013) - Enacomm, Inc., a leading provider of voice processing infrastructure, applications and services that optimize customer call interactions, and Call Analytics, ...
Yahoo Finance

Global Interactive Voice Response (IVR) Systems Business Report 2023: Market to Reach $9.2 Billion by 2030 - Artificial Intelligence, Machine Learning & NLP Hold Tremendous ...

Dublin, Oct. 27, 2023 (GLOBE NEWSWIRE) -- The "Interactive Voice Response (IVR) Systems - Global Strategic Business Report" report has been added to ResearchAndMarkets.com's offering. Global ...
Business Insider

New Report: 88% of Callers Who Reach an IVR Still End Up Speaking with a Live Agent

ANN ARBOR, Mich., April 5, 2018 /PRNewswire/ -- Overall Contact Center Satisfaction Index (CCSI) is 70, as measured on a 0-100 scale, up 3% from 68 in 2017. CCSI is a measure of how well contact ...
The American Journal of Managed Care

Voice Response System to Measure Healthcare Costs:A STAR*D Report

Moderate underreporting biases were found when patient responses to an interactive voice response system were compared with medical records in the STAR*D clinical trial. Objective: To evaluate a ...
TechRepublic

How IVR Analytics Fixes Call Flow Issues and Frees Up Agents

How IVR Analytics Fixes Call Flow Issues and Frees Up Agents Your email has been sent Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do ...