Learn how accord and satisfaction settle contract disputes by modifying original terms, offering a quicker, cost-effective resolution for liability and debt claims.

You already know that customer satisfaction is important. What you may not have known is that high customer satisfaction indicates that financial performance expectations will be exceeded. There’s ...

Discover how the American Customer Satisfaction Index (ACSI) influences investment decisions and economic performance. Learn ...

While JetBlue may be The Wall Street Journal's lowest ranking airline, it's the top pick among customers, according to a new study.

Employee satisfaction is a critical component of organizational success, but especially in the healthcare industry where there is a strong correlation between employee satisfaction and patient ...

Despite customers having to wait longer for an appointment and dealers struggling to find qualified technicians, customer satisfaction with dealer service has increased from last year. According to ...

TROY, Mich.: 12 Oct. 2023 — Could the latest generation of mobile apps and websites hold the keys to solving the decades-old challenge of customer apathy toward life insurance and annuities? According ...

Satisfaction with key aspects of life doesn’t seem to be strongly linked to the type of community someone lives in. Americans in urban, suburban and rural areas are about equally satisfied with their ...

Unhappy employees will always have an eye out for opportunities that will offer them better job satisfaction – so human resource leaders should always be on their toes to find ways to improve their ...

The job satisfaction gap between younger and older workers continues to widen, with a 15-point difference emerging in 2025, according to a June 11 report from The Conference Board. While 72.4% of ...

Are you happy with your romantic relationship? On Valentine’s Day, around anniversaries, and in the dark lull before sleep, maybe you’ve pondered this question. You might have thought about how you ...