In a bid to become "the AA of IT", telecoms giant BT is offering a "virtual engineer"; to sort out home users' tech problems remotely for £25 a go, and will even send a real specialist around to get ...

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A BT engineer who was struggling with his workload killed himself after he was given a 'hug and a coffee' by his boss before being assigned extra duties, an inquest heard. Ex-soldier Alex Williams had ...

BT sells broadband to millions of people in the UK and realises it can all be rather difficult, especially if you're over 50 and think a router is a special kind of pig. Happily, it offers a bunch of ...